USER AGREEMENT CASHALOT.ONE

1. General Provisions:
1.1. This Agreement governs the relationship between the User and the cashalot.one Service.
1.2. The terms “CASHALOT”, “Service”, “We” refer to cashalot.one. The terms “User”, “You”, “Client” refer to the person accepting the terms of this Agreement.
1.3. The User may register only one Personal Account.
1.4. The User must not use the Services under the influence of or on behalf of third parties.
1.5. The User is responsible for the security of the login credentials for the personal account.
1.6. Creating an Order constitutes acceptance of this Agreement and all related documents. The Agreement is a public offer, acceptance of which is made electronically and has legal force.
1.7. If the User does not agree with the terms of the Agreement or the instructions in the Order, they are not entitled to use the Service's Services.

2. Definitions of terms in this user agreement:
2.1. cashalot.one (CASHALOT) – a digital asset exchange service.
2.2. Service – an online platform for exchanging, buying and selling digital assets.
2.3. User – an individual who wishes to use the Service’s services.
2.4. Client – a User who has created an Order.
2.5. Digital currency – blockchain-based cryptocurrency.
2.6. Electronic currency – funds in payment systems.
2.7. Payment system – a system for non-cash transfers.
2.8. Service’s Services – exchange operations and other services specified on the website.
2.9. Payment – the transfer of currency between the Client and the Service.
2.10. Order – an exchange request submitted on the Service’s website.
2.11. Card verification – confirmation of the card’s ownership by its owner.
2.12. Rate – the exchange ratio fixed at the time of Order creation.
2.13. Support operator – a Service employee assisting Clients.
2.14. Administrator – a person determining the Service’s policy.

3. Subject of the agreement:
3.1. The Client grants the Service the right to act on their behalf within the framework of the Order.
3.2. The Service provides consulting via the website, email, and Telegram. Response time depends on workload.
3.3. After funds are transferred to the Client and status changes to “Completed”, the service is considered rendered.

4. Rules for using the cashalot.one website:
4.1. The website is available for personal use only.
4.2. The Service has the right to request additional documents to verify Client data.
4.3. The Service may refuse an exchange or restrict site access. In case of funds received to the Service’s accounts, a refund is guaranteed.
4.4. The User is responsible for safeguarding login and password. It is recommended to use strong passwords.
4.5. Loss of credentials may lead to unauthorized third-party access to the account. Protective measures are recommended.
4.6. Upon detection of unauthorized access, it is necessary to immediately notify the Service via email [email protected] or live chat.
4.7. The Personal Account must be used only by its owner.
4.8. The User undertakes not to use the Service’s Services for any illegal purposes, including but not limited to money laundering, terrorism financing, fraudulent operations and other actions violating the law. If such activities are detected, the Service reserves the right to suspend or block the User account, refuse operations, and transfer relevant information to competent authorities, if required by law.
4.9. The Service may permanently restrict access to users who deliberately spread false information, post unsubstantiated negative reviews, or mislead in order to discredit the exchange Service. This measure is aimed at protecting the reputation of the Service and its Clients. This clause does not limit Clients’ right to lodge objective and substantiated complaints, provided they are supported by factual evidence. Official complaints are accepted exclusively via email: [email protected].
4.10. The Service is not responsible for the operation of third-party organizations, including but not limited to exchanges, banks and payment systems, including those specified by the Client in the Order. If funds were sent to the details specified by the Client and successfully debited from the account, the Service’s obligations are considered fully fulfilled. At the same time, the Client has the right to request from the Service all available information about the transfer within the technical capabilities of the Service.

5. Services on cashalot.one:
5.1. Registration is free. The commission is included in the rate and may vary.
5.2. The User confirms the legal origin of funds.
5.3. The Service provides services for exchanging digital assets.
5.4. By creating an Order for exchange, the Client transfers their funds to the cashalot.one exchange Service, and the exchange Service performs actions to exchange and transfer funds to the Client in the amount specified in the Order.
5.5. The commission is included in the total exchange amount, displayed in the Order, and confirmed by the User upon Order creation.
5.6. Transfer of funds to the Client is executed within standard timeframes after receipt of funds from the Client, except in cases of force majeure.
5.7. The Service’s obligations are considered fulfilled at the moment of transferring funds to the Client, which is confirmed by the transaction history.
5.8. Funds are transferred using the method selected when creating the Order. A change of method is possible through a new Order.
5.9. Services are provided without warranties of fitness of funds for specific purposes.
5.10. The Service has the right to temporarily disable the website for technical maintenance, with information displayed on the site.

6. Features of conducting exchange operations.
6.1. If the payment cannot be completed technically, the exchange time may be prolonged, or funds will be returned to the Client.
6.2. By creating an exchange Order, the User confirms that the specified details belong to them, are genuine and correct, and that the Order is created voluntarily and without third-party intervention.
6.3. If the Client transferred funds for the Order to the Service’s account and wishes to cancel the exchange, a refund is possible only with a 15% commission retention from the exchange amount, which is used to cover the Service’s expenses.
6.4. The rate for cash exchange is floating and may change.
6.5. A refund request is accepted via email [email protected]. The Client must specify the Order number, reason for refund, and details. Requests are accepted only from the email used when creating the Order.
6.6. Transfers from foreign cards may be suspended for review.
6.7. The rate is fixed at Order creation (except cash directions) if the Client has made payment and provided confirmation within 30 minutes. If payment is not received within 20 minutes, the Order will be canceled. Restoration is possible through support, with recalculation at the rate at the time of receipt.
6.8. The Client must pay the created Order exclusively to the details specified in it. The Client is also prohibited from making payment from details not listed in the Order. If the Client made an error in payment details when transferring funds to the exchange Service, refund cannot be guaranteed.
6.9. Credit to a card takes several minutes. Minor amount splitting may occur during payment.
6.10. Transfer of “electronic units” must correspond to the amount specified in the Order. Deviations up to 5% are acceptable.
6.11. The Service is not responsible for funds sent to details not belonging to the User, if the transfer resulted from the User’s error when filling out the Order. The Service bears no responsibility for any adverse consequences or losses arising from this error. When creating an Order, the User must carefully fill in the fields provided by the exchange Service interface.
6.12. If fund delays are caused by the settlement system’s operation, the Client must address claims to that system. The Service provides assistance in resolving such situations within its technical capabilities.
6.13. The Service’s liability is limited to the amount received from the Client. The Service provides no additional guarantees and is not responsible for losses unless otherwise required by law.
6.14. Actions disrupting the Service’s operation are prohibited.
6.15. Exchange times depend on the direction and are specified in the Order.
6.16. In case of payment delay due to the Client’s fault, recalculation is possible.
6.17. Attempting a payment reversal is considered fraud. A Client who attempts this will be banned from the Service.
6.18. For cash exchange, the rate is fixed only under certain conditions. The Client may be offered to sign a declaration on the legality of funds.

6.19. Anti‑Money Laundering (AML) Policy
1) The Client's wallet undergoes AML check before exchange initiation.
2) If the wallet is linked to high-risk sources, the Client is asked to replace it with another not associated. The Service does not hold or freeze Clients’ cryptocurrency.
3) The Client is responsible for the cleanliness of cryptocurrency sent to the Service.

6.20. Important exchange terms.
The User who created an exchange Order agrees to comply with the following conditions during the exchange:
1) Within an open exchange Order, the Service determines the number of transfers the Client must make. In some cases it may be necessary to split the transfer amount into several parts and provide several sets of details.
2) The total transfer amount must not differ by more than 5% from the amount specified in the Order (see clause 6.10).
3) If the transaction does not enter the mempool and/or funds are not credited to the bank card within 20 minutes, the exchange Service will recalculate based on the current rate at the time of funds receipt.
4) The transfer commission is paid by the sender.
5) Before transferring, ensure that the details and email address are entered correctly.
6) We accept payments only from individual’s cards. Transfers from corporate cards, foreign individuals, and sole proprietors will be returned, and Orders canceled with commission retained if the Service incurs losses.
7) The Client, within an open exchange Order, undertakes to respond immediately, within ten minutes, to Service representatives at the email specified in the Order. The Service is not responsible for consequences resulting from the Client ignoring important messages from the exchange Service.
8) After payment of the Order, the client confirms it by clicking a button in the Order, and is obliged to immediately provide the Service with a PDF document of the payment receipt with successful transfer status to confirm the transaction. Any editing of the payment receipt (cropping included) is not allowed. Delayed submission of the receipt leads to rate recalculation in the Order. If the bank does not allow export of the receipt (authorization pending bank confirmation), the client may attach a statement of operations showing successful transfer.
9) The rate for the Order is fixed for ten minutes for passing verification (if required), and for thirty minutes (twenty for directions involving sale of cryptocurrency) for obtaining details, completing payment, and attaching the receipt. Afterwards, the rate becomes “floating”, which the User is notified of via email.
10) If detail provision is delayed by more than ten minutes, the rate remains fixed in favor of the Client.
11) In cases where the Client does not provide the requested information for an open Order within ten minutes, the rate for such Order may be recalculated if necessary.
12) If the bank does not allow payment to the Service’s details, e.g. blocks the account, transfer or card, the Client must contact the Service operator for recommendations and request new details for the Order payment. In such cases, the exchange Service is not responsible for bank actions but supports the Client.
13) During the transfer of funds for the Order, the client must leave the payment comment required by the exchange Service, or not leave one at all if not required. Ignoring this may lead to delays, additional payment requirements (e.g., sending one ruble with specified comment), or possible rate revision.
14) Orders are processed from 5 minutes. Network issues may cause delays.
15) If after placing the Order, the currency pair exchange rate on the market changes by 0.5% or more, the Service may recalculate the Order.
16) Payment details are valid for 30 (thirty) minutes from issuance. After expiration, details become invalid, and payment to them is prohibited. If the User pays after that time, funds may be lost due to arriving to inactive details.
17) The payment system corresponding to the currency sent to the Client may differ from the system used by the exchange Service. Also, the system corresponding to the currency given by the Client may differ from the payment system accepting payment.
18) Within an open exchange Order, the User receives payment details and the bank name to which payment should be made. If the User transfers to a bank other than specified, the exchange Service reserves the right to withhold a penalty commission to cover costs.

6.21. Liability.
1) When creating an exchange Order, the User undertakes to fully familiarize themselves with the contents of the Order and strictly follow all instructions, notes, recommendations and conditions specified in both the Order and this Agreement. Any deviations may result in processing delays, penalty commission retention depending on violation severity. Also, in case of rate fluctuation during dispute, recalculation at Service's discretion may occur. The fact of creating an exchange Order by the User is considered full acceptance of the conditions. If the User ignores this Agreement, instructions, notes, recommendations and Order conditions, claims against cashalot.one for slow processing, recalculation, or retention will not be accepted.
2) The Service is not responsible for bank actions (freezing, rejection, delays). Under such conditions – the rate is recalculated at the time of fund receipt.

7. Operation of technical support operator:
7.1. Support operator consults on issues related to the Service.
7.2. The operator does not provide consultation on issues unrelated to the Service (e.g., bank operations, exchange wallets, other companies).
7.3. The operator has the right to terminate communication with the User in case of inappropriate behavior.
7.4. The User may receive notifications about Order status and other information, including promotional, to the email specified during exchange. Unsubscribe via link in the email.
7.5. The operator provides consultative support and does not perform exchange operations.
7.6. Average response time of the operator is up to 3 minutes, but may vary depending on workload.
7.7. The operator does not influence rate, limits or exchange directions.

8. Warranties and liability of the parties:
8.1. The Service’s liability to the Client is limited to the amount received under the Order.
8.2. The Service is not liable for failures of third-party systems (banks, payment providers), including:
1) Technical work by the bank preventing transfer;
2) Blocking of a bank card by security service;
3) Long transfer processing time due to bank or payment system;
4) Transaction not appearing in the network for more than 20 minutes;
5) Freezing of transfer on a cryptocurrency wallet;
Claims in such cases are directed to the organization where the failure occurred. The Service provides support within its capabilities.
8.3. The Service is not liable for consequences of force majeure.

9. User’s responsibility:
9.1. The User is responsible for the correctness of provided information. In case of error or false information, cashalot.one is not responsible for possible consequences.
9.2. The User confirms that:
1) Provided accurate information;
2) Does not engage in money laundering;
3) Uses the Service only for legal purposes;
4) Resolves tax issues independently.
9.3. The Service does not provide financial or investment advice.
9.4. The User is not responsible for failure to comply with this Agreement in case of force majeure, but must provide evidence.

10. Other conditions:
10.1. Processing and protection of personal data are described in the Privacy Policy.
10.2. Exchange is carried out via an Order created on the Service’s website.

11. Force Majeure:
In case of force majeure, neither the Client nor the Service is liable for non‑performance. The Client must promptly notify the Service and provide supporting documents.

12. Dispute resolution:
12.1. Claims are sent to email: [email protected].
12.2. Response time to a claim by the exchange Service is up to 24 hours.
12.3. The claim should include the Order number, issue description and evidence — this speeds up the response.
12.4. The parties undertake to resolve disputes amicably and with mutual respect.

13. Final provisions:
13.1. The terms and conditions are agreed with the User electronically when creating an Order. Agreement with the terms published electronically is valid and identical to written consent. When creating an Order, the User confirms having read this Agreement.
13.2. The Service has the right to change the terms of the Agreement. Changes are published on the website and take effect upon publication. Users disagreeing with new terms may stop using the Service by sending notice to [email protected].
13.3. All information on the site is protected by copyright. Use of any materials is permitted only with written consent of the Service.
13.4. The User confirms having read and agrees with all terms.

14. Contact information:
14.1. Support is available via live chat on the website, email: [email protected] or Telegram (specified in the “Contacts” section).

15. Cooperation and proposals:
15.1. Collaboration proposals are reviewed via email [email protected]. Applications from questionable organizations are not considered.
15.2. Advertising proposals are not accepted.
15.3. The Service is open to listing on promising monitors.

16. Operating hours of the exchange service:
16.1. The Service operates 24/7.
16.2. Schedule changes are published in advance.

17. Affiliate program
17.1. Registered Users may participate in the affiliate program.
17.2. A Client who completes an exchange after following a personal link is considered a referral. Exchange without using the link invalidates this status.
17.3. The User receives 0.20% from each referral exchange.
17.4. Minimum amount for withdrawal of affiliate funds is 2,000 rubles.
17.5. Administration may change commission rates and restrict participation in the program.
17.6. In case of system abuse Administration may withhold reward.
17.7. Manipulating referral accruals to bypass the system is prohibited.
17.8. Maximum time for affiliate funds to be credited is 7 business days.
17.9 Withdrawal request is made through the Personal Account.
17.10. Information on affiliate balance and referrals is available in the Personal Account.
17.11. The program does not apply to cash exchanges.