We work 24/7 without weekends. If there are no technical work announcements on the site, you can create an Exchange Order at any time without coordination.
Registration is not required. After creating an order, the data for logging into your personal account will be sent to your e-mail. You will need to follow the link to confirm registration.
Click "Login", select "Forgot password", then enter the e-mail address that was specified during the first exchange, click "New password". You will receive a password confirmation email with a link. You follow the link to confirm the password change and enter the new password.
The minimum exchange amount for each direction is displayed in the box when you select a direction. We will not be able to exchange any amount lower than the minimum amount set for each direction. Large amounts will be exchanged according to current reserves.
You can track the status of your order on the order processing page. In addition, information about the order status will be automatically sent to the email address you specified when creating the order.
If the request has already been processed, the funds cannot be returned. If you have transferred cryptocurrency, a refund is possible, but a commission will be deducted from the exchange amount.
Detailed information is given in the menu item Partners
A request may be cancelled if:
1. We have not received funds from you on the request, or we have received funds late when the request has already been cancelled.
2. You have given incorrect details for funds transfer.
3. You didn't confirm payment by pressing button and the request was cancelled automatically.
4. You canceled the request manually.
5. You haven't been verified.
Check out the common reasons for cancellation, correct possible violations and create the request again.
To make an exchange you need to go to the home page:
1. Under the “Send" tab select what you want to give away;
2. Under the “Receive” tab you select what you want to receive;
3. Under the “Your details” tab you fill in the required fields;
4. Press “Start exchange”, then a request will be created;
5. Transfer funds to the details specified in the request and click “I have paid”.
6. After the request is processed you will receive the cryptocurrency/cash;
7. Provide positive feedback on the monitoring
The exchange rate is fixed when you create an order for 10 minutes to complete verification when required. Another 30 minutes are given for obtaining details, payment, and providing a cheque. In rare cases, it happens that the exchange service gives details for more than ten minutes. In such cases, the exchange rate remains fixed permanently.
As part of the exchange process, we conduct a mandatory verification of our clients' cryptocurrency wallets using AML analyzers. If the wallet provided in the request is flagged as being linked to high-risk resources based on the verification results, we will offer the client the option to replace it with another. This is done to ensure the security of transactions and to comply with legal requirements. We strictly adhere to all regulations and rules aimed at preventing money laundering and the financing of terrorism.
Cashalot was established in 2022 with the aim of providing high-quality cryptocurrency exchange services. Our team consists of experienced professionals, and we are proud of our reputation, which has been built through years of hard work. We cooperate with well-known monitoring platforms such as BestChange (with tens of thousands of positive reviews), Kurs.Expert, Exnode, and others. We also actively maintain threads on the largest cryptocurrency forums, such as mmgp and bits.media. If you have any questions or need additional information about us, we will be happy to provide it. We value your trust and are ready to help with any exchange-related questions. Please do not hesitate to contact our operator — we are always online and ready to assist you!
The exchange service fee is already included in the total exchange amount, displayed in the request, and confirmed by the user when creating the request. If the user is not satisfied with the fee, they can cancel the request themselves without contacting the service's support team.
Exchange below the minimum amount is not possible. We will be glad to see you to exchange the minimum amount.
You can contact us by opening the chat in the bottom right corner or by emailing us at support@cashalot.one. For business inquiries, please contact us at info@cashalot.one. Also, we have an official Telegram support account.
